Privacy Policy

Last updated: February 2025

Inhaus Living Pty. Ltd. ("we", "us", "our") operates the website sugaullet.com and provides renovation services in Canberra and Sydney, Australia. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

1. Information We Collect

We may collect the following types of personal information:

Identification details: Name, address, email address, phone number
Property information: Property address, project details, renovation requirements, photographs, floor plans
Communication records: Enquiries, correspondence, feedback, and call recordings (where applicable)
Financial information: Payment details, bank account information for progress payments, credit card details (processed securely through third-party payment processors)
Technical data: IP address, browser type, device information, pages visited, time spent on site (see Cookies section)

2. How We Collect Information

We collect personal information through:

Contact forms, quote request forms, and email enquiries on sugaullet.com
Telephone conversations
In-person meetings and site visits
Contracts, agreements, and project documentation
Automatically collected data when you visit our website (cookies, analytics)

3. Use of Your Information

We use your personal information to:

Provide renovation services including apartment renovations, kitchen remodeling, bathroom upgrades, and home additions
Prepare quotations, manage projects, and communicate with you throughout the renovation process
Process payments and maintain financial records
Comply with legal obligations, building regulations, and insurance requirements
Improve our website, services, and customer experience
Send marketing communications (with your consent) about our services and promotions
Respond to complaints and resolve disputes

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. For detailed information, please see our Cookie Policy. We use cookies to:

Enable essential website functionality
Analyse site traffic and user behaviour
Remember your preferences

5. Third-Party Sharing

We may disclose your personal information to:

Service providers: Subcontractors, tradespeople, suppliers, and consultants engaged in your project
Professional advisers: Accountants, lawyers, insurers (where required)
Regulatory bodies: NSW Fair Trading, Australian Building and Construction Commission, or other authorities when required by law
Technology providers: Website hosting, analytics, and payment processors (subject to data processing agreements)

We do not sell your personal information to third parties. We require third parties to handle your information in accordance with Australian privacy law.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. These include:

Secure storage of physical and electronic records
Encrypted transmission of sensitive data
Access controls and staff training on privacy obligations
Regular review of our security practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Retention of Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

Project records: minimum 7 years (as required by Australian building and tax legislation)
Marketing communications: until you opt out or withdraw consent
Website analytics: as per our analytics provider's retention policy

8. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 and the APPs, you have the right to:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate, incomplete, or outdated information
Complaint: Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the details below. We will respond within a reasonable timeframe (typically 30 days).

9. Overseas Disclosure

We generally do not disclose your personal information to overseas recipients. If we do (e.g., cloud storage providers with servers overseas), we will take reasonable steps to ensure the recipient complies with the APPs or equivalent privacy standards.

10. Contact Us

For privacy inquiries, access requests, corrections, or complaints, please contact:

Inhaus Living Pty. Ltd.
Supa Center Moore Park, 2a Todman Avenue, Kensington, NSW 2033
Email: info@sugaullet.com
Phone: (02) 9184 7741

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.